This policy explains what personal data we collect, why, how we use it and the choices you have. We keep data collection to what we need to run lonehippo.com.
Last updated: 2 October 2026
VALMIQI ORIGIN LABS PRIVATE LIMITED (CIN U26209MH2025PTC444517), registered office NESCO IT Park, WeWork, 10th Floor, Building 4, Western Express Highway, Goregaon (East), Mumbai, Maharashtra 400063, India, is responsible for your personal data for this site. Contact us at support@lonehippo.com for any privacy question or request.
We do not collect or store your card or bank details. Payments are handled by our third-party payment provider, which acts as the merchant of record and processes the payment under its own terms and privacy policy. We receive only confirmation of the payment and the order details needed to give you access.
We do not sell your personal data and we do not use it for third-party advertising.
We process your data to perform our contract with you (giving you what you bought), for our legitimate interests in running and securing the site, to meet legal obligations, and, where required, with your consent. For customers in regions with data-protection laws such as the EU or UK, these bases are drawn from those laws. For India, we handle data in line with the Digital Personal Data Protection Act and its rules.
We share data only with the service providers that help us run the site and only as needed:
We may also disclose data if the law requires it, or to protect our rights and users.
We use only what the site needs to work: a session to keep you signed in and local storage to remember your cart and your light or dark and colour-theme choice. We do not use advertising or cross-site tracking cookies.
We keep account and order records for as long as you have an account and for as long afterwards as we need to for legal, tax and accounting reasons. You can ask us to delete your account data, subject to records we must keep by law.
Depending on where you live, you may have the right to access the data we hold about you, correct it, delete it, object to or restrict certain uses, receive a copy and withdraw consent. To make a request, email support@lonehippo.com. We will respond within the time the law requires. You may also have the right to complain to your local data-protection authority.
Some of our providers operate outside India, including in the United States. Where your data is transferred across borders, we rely on the provider’s safeguards and the protections the law allows.
The site is not intended for anyone under 18 and we do not knowingly collect data from children. If you believe a child has given us data, contact us and we will remove it.
We take reasonable technical and organisational measures to protect your data. No method of storage or transmission is completely secure, so we cannot promise absolute security, but we work to protect your information and to respond quickly if something goes wrong.
We may update this policy. The current version is always on this page with its date. If we make a significant change we will take reasonable steps to let you know.
For any privacy question, request, or complaint, email us at support@lonehippo.com. We act as the contact for data-protection matters for this site.
See also the Terms of Service and the Refund Policy.